Payment Options | Shipping Information | Warranty Information at Digital-Camera-Battery.net

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Shipping Information

According to the Californian law, the sales tax needs to be levied on intra-state transactions. And the current tax rate is 9.75% for the Alameda county that our warehouse is located in, so the tax will be collected on customers with a California shipping address.. Canadian shipments are going by USPS International Airmail.
US orders will be shipped by UPS or by USPS, depending on which service has a shorter delivery time, We pay sales tax.
Canada orders will be shipped by USPS/Canada Post. You must pay local taxes (PST, GST and HST etc.) when the package is delivered, so please consider this point before you place an order. Delivery to Canada takes around 10-14 business days.
Should postal address be provided with incorrect or inadequate information resulting in non-delivery, customers will be charged the additional postal charges so incurred.

Continental United States

Delivery Methods	Delivery and Service Charges	Minimum Charge	Cost/Incremental Unit	Maximum Weight Allowed	Delivery Days
UPS or USPS	First 1 Lb	$ 8	$ 0.9 / 1 Lb	50 Lb	About 5 business days

Remarks: The shipping and delivery costs for Alaska, Hawaii, Military Locations, AFO/APO address are charged based on the number of products purchased. For one product item, full rate of $10 will be imposed; and half rate will be charged for each additional item. Delivery takes about 5 business days.

Canada

Delivery Method	Delivery and Service Charges	Minimum Charge	Cost/Incremental Unit	Maximum Weight Allowed	Delivery Days
USPS Canada	First 24 Oz	$ 8	$ 1 / 4 Oz	4 Lb	About 10-14 business days
USPS Canada	First 4 Lb	$ 22	$ 1.5 / 1 Lb	64 Lb	About 10-14 business days

Conversion Info: 1 Pound (Lb) = 16 Ounce (Oz) = 453.6 Gram (g)

UPS charges $11 for re-directing package due to non-deliverable address provided. So, please ensure that the address you have provided is correct and current, and don't use non-standard abbreviations. Otherwise, you are required to pay the re-direction fee and other charges that might incur.

Notice:
1. Delivery and handling fees are charged based on the number of products purchased. For one product item, full rate will be charged; and half rate will be charged for each additional item. Our delivery charges listed on the website only cover Continental United States and Canada. For other international orders, please follow links below:

electronic-parts.com.au
globale-batterie.com
eu-akkus.de

Australia France Germany

batteryonline.org.uk
uni_power168 Yahoo Store
exceldigital.org.uk

Ireland Japan UK

2. If the shipment is returned to us due to insufficient or incomplete address provided by you, we will have to re-charge you the re-shipment postage. So, please make sure the address is complete, including business name and suite number if the postal address is a business complex, and proper suburb name. When the 2nd Delivery and Service Charges are required for a replacement or exchange item(s), prepaid satchel or stamps would not be accepted, nor would they be returned.

UPS charges $11 for re-directing package due to non-deliverable address provided. So, please ensure that the address you have provided is correct and current, and don't use non-standard abbreviations. Otherwise, you are required to pay the re-direction fee and other charges that might incur.

Cross Shipment
Cross shipment (exchange shipped prior to return of the original) must be secured by credit card. Such charge will remain on the customer's credit card until we received the returned merchandise. A refund for the charged amount will be credited within 30 days from the day on which we received the returned merchandise.

Warranty Information

Warranty and Return Policy
We warrant that the products sold in our website, other than explicitly stated, are 100% brand new and free from defects in material and workmanship. Our detailed warrant policy is as follows:

Unless otherwise specified, we warrant our products for 1-Year from the date of original purchase under normal use. Replacement items, if issued, do not restart or in any way extend the warranty period.
All items if returned for whatever reasons must be accompanied by a Return Merchandise Authorization (RMA) Number, which is to be issued upon filling out the Application or requesting through info@digital-camera-battery.net or filling out the Application.. Items returned without RMA# will delay the process or be ignored.
If you are not satisfied with our product(s), please contact us through info@digital-camera-battery.net to obtain a RMA Number within fifteen (15) days of purchase. And products must be returned 100% complete, including all components, original boxes and packing materials, manuals, and other accessories provided by the manufacturer. We reserve the right to charge a twenty-five percent (25%) restocking fee for NON-DEFECTIVE returns.
In returning products to us, customer must pay the return freight. Return packages by C.O.D will not be accepted.
A replacement or refund will be arranged for all defective products returned, subject to verification of defect.
If expedited delivery service is requested, we will procure the desired service from UPS on your behalf. In the event of a refund, the shipping fee is not refundable under any circumstances except if the order is cancelled before shipping.
Please ensure that returned items are the ones that you purchased from us. We are not responsible for any item sent to us that is not our product.

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Warranty and Return Policy for Clearance Promotional Items as follows:

Three months free of charge warranty is provided for promotional items from the date of original purchase under normal and non-commercial use. Replacement items, if issued, do not restart or in any way extend the warranty period.
All items if returned for whatever reasons must be accompanied by a Return Merchandise Authorization (RMA) Number, which is to be issued upon request. Items returned without RMA# will delay the process or be ignored.
If you are not satisfied with our product(s), please contact us to obtain a RMA Number within fifteen (15) days of purchase. And products must be returned 100% complete, including all components, original boxes and packing materials, manuals, and other accessories provided by the manufacturer. We reserve the right to charge a twenty-five percent (25%) restocking fee for NON-DEFECTIVE returns.
A replacement will be arranged for all defective products returned, subject to verification of defect. However, products so returned must be 100% complete.
Refund request would be accepted ONLY when replacement items are not available.

General Ordering Policy
Your receipt of an order confirmation from us does not signify our acceptance of your order. We reserve the right to accept or decline your order at any time after receipt of your order for any reason. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit for the amount charged to the credit card used in the order. Certain orders placed must obtain our pre-approval with an acceptable method of payment, as established by our billing department. We may require additional verifications or information before processing and delivering any orders.

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Technical Support
We offer free expert technical support, please call us or e-mail us for any technical assistance.

Trademarks
The trademarks, used and displayed, on this site are registered and unregistered trademarks of the suppliers and manufacturers of the products offered for sale in this website. Nothing contained within this website should be considered as granting any right to use any trademark displayed in the website, without the prior written permission of the trademark owner.

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General
We reserve the right to change the terms, conditions, and notices under which this website is offered without notice at any time.
You hereby agree that no joint venture, partnership, employment, or agency relationship exists between you and our website as a result of this agreement or your use of this website.
This agreement supersedes all prior or contemporaneous communications and proposals, whether electronics, oral or verbal, between you and our website with respect to this website.

Please note